Raptor Alarms takes customer complaints seriously, from both a customer service perspective and to ensure that all of its installations are safe and compliant.
A warranty job can result from a variety of complaints ranging from:
- Faulty product(s)
- Delivery discrepancies
- Delivery service
- Packaging
All complaints are respected and investigated with diligence. When Raptor Alarms is verified as being wholly responsible for the complaint, an appropriate "make good" commitment will be met.
On-Seller Responsibilities
Warranty jobs pertaining to the following remain the responsibility of the on-seller:
- Faulty installation(s)
- Damage caused from installation(s)
- Poor installation service / end-user customer engagement
Product Warranty
A product warranty is exercised if a product has been installed compliantly and in accordance with the installation guidelines/operating manual and is not fit for purpose or fails to perform to the product performance specifications within the product warranty period.
Coverage: All products installed come with a minimum of a 1-year product warranty, provided the product has not been tampered with in any way.
Claims: Please contact customer service for any warranty claim or customer complaint.
Service Warranty
Service warranties are defined as damage and/or poor workmanship as a result of works completed at installation or consumer engagement and remain the responsibility of the on-seller.